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TERMS OF SERVICE

OVERVIEW

Welcome to Renessance Products.

The terms “we,” “us,” and “our” refer to Renessance Products. Renessance Products operates this online store and website, including all related information, content, features, tools, products, customer communications, and services provided through the store.

Renessance Products is a seasonal destination brand created to help customers stay prepared, comfortable, and cared for in every season of life.

Our store is powered by Shopify, which enables us to provide our online shopping services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you visit our website, browse our store, create an account, place an order, or otherwise use our services.

Please read these Terms of Service carefully. By visiting, interacting with, or using our website or services, you agree to be bound by these Terms of Service, our Privacy Policy, our Refund Policy, and any other policies posted on our website.

If you do not agree to these Terms of Service, you should not access or use our website or services.

SECTION 1: ACCESS AND ACCOUNT

By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this website on a device you own, purchase, or manage.

To use certain parts of our store, including placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, payment information, and other details needed to process your order.

You agree that all information you provide to us is accurate, current, and complete. You are responsible for keeping your account information and login details secure. You are also responsible for all activity that occurs under your account.

You may not transfer, sell, assign, or license your account to another person.

SECTION 2: OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, product colours, product appearance, sizing, packaging, and presentation may look different depending on your device, screen settings, lighting, or browser.

Some products may be sourced from third party suppliers, manufacturers, or fulfilment partners. Product packaging, manuals, accessories, and small design details may vary slightly from the images shown, provided the product function and main description remain substantially aligned with what was purchased.

We do not guarantee that the appearance, colour, quality, or performance of any product will exactly match your expectations beyond what is required by applicable law.

Product descriptions, pricing, availability, and images may be updated at any time without notice. We reserve the right to discontinue any product at any time.

We may limit the sale of our products to any person, geographic region, or jurisdiction where necessary, including where shipping is unavailable, restricted, delayed, or not supported by our suppliers or fulfilment partners.

SECTION 3: ORDERS

When you place an order through our website, you are making an offer to purchase the selected product or products.

Your order is not accepted until payment has been received, processed, and the order has been confirmed by Renessance Products. We reserve the right to accept, decline, cancel, or limit an order for any reason, including suspected fraud, inaccurate information, product unavailability, pricing errors, shipping restrictions, or concerns about misuse of our services.

Please review your order carefully before submitting it. Once an order has been placed, we may not be able to make changes or cancel it, especially if it has already entered processing or fulfilment.

If we cancel or change an order, we will attempt to notify you using the email address, billing address, phone number, or contact details provided at checkout.

Your purchase is subject to our Refund Policy and Shipping Policy, which are incorporated into these Terms of Service.

You agree that products purchased from Renessance Products are for personal or household use only and not for unauthorized resale, commercial distribution, or export.

SECTION 4: PRICES, TAXES, AND BILLING

Prices, discounts, product availability, and promotions are subject to change without notice.

The price charged for a product will be the price displayed at the time your order is placed, subject to correction of any obvious errors. Unless otherwise stated, prices do not include applicable taxes, shipping charges, handling fees, customs duties, import fees, or other charges that may apply.

We aim to display pricing and checkout costs as clearly as possible. Any required taxes and shipping fees that can be calculated at checkout will be shown before you complete your purchase.

For international orders, you may be responsible for customs duties, import taxes, brokerage fees, or other charges required by your country or local authority. These charges are not controlled by Renessance Products and may not be included in the purchase price unless clearly stated at checkout.

You agree to provide current, complete, and accurate billing, payment, and account information for all purchases. You also agree to promptly update your information, including your email address, billing address, shipping address, and payment information, so that we can complete your transactions and contact you when needed.

You represent and warrant that you are authorized to use the payment method provided and that all payment information is true, correct, and complete.

SECTION 5: SHIPPING AND DELIVERY

Renessance Products may use third party suppliers, manufacturers, warehouses, fulfilment partners, and shipping carriers to process and deliver orders.

Delivery times shown on our website, at checkout, or in email communications are estimates only. They are not guaranteed delivery dates.

Shipping times may be affected by carrier delays, customs processing, supplier processing times, weather, holidays, incorrect addresses, regional restrictions, high order volume, or events outside our reasonable control.

Once an order has been handed to the shipping carrier or fulfilment partner, delivery progress is handled by the carrier. We will provide tracking information when available.

Risk of loss or damage may transfer to you when the order is delivered to the shipping address you provided, subject to applicable law.

You are responsible for ensuring that your shipping address is complete, accurate, and deliverable. Renessance Products is not responsible for lost, delayed, returned, or misdelivered packages caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned due to an incorrect address, failed delivery attempt, refusal, or failure to collect the package, additional shipping fees may apply.

SECTION 6: RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, cancellations, and exchanges are handled according to our Refund Policy.

Please review our Refund Policy before placing an order.

Some items may be final sale, non returnable, or ineligible for refund due to hygiene, safety, seasonal use, supplier limitations, or the condition of the returned product.

To request a return or refund, you must contact us at contact@renessanceproducts.com within the time period stated in our Refund Policy.

We reserve the right to refuse returns or refunds that do not comply with our Refund Policy, including items that are used, damaged, altered, missing parts, returned late, or returned without approval.

SECTION 7: INTELLECTUAL PROPERTY

All content on our website and services, including but not limited to text, product names, brand names, logos, images, graphics, icons, videos, audio, designs, page layouts, copy, product descriptions, and overall visual presentation, is owned by Renessance Products or used with permission from our partners, suppliers, licensors, or service providers.

You may use our website for personal, non commercial shopping purposes only.

You may not copy, reproduce, distribute, modify, publish, display, sell, resell, exploit, download, store, transmit, or create derivative works from any part of our website or services without our prior written permission.

The Renessance Products name, logo, product names, slogans, designs, and brand elements may not be used without our prior written consent.

Shopify’s name, logo, product names, and service names are trademarks of Shopify. All other trademarks, names, logos, and brand elements belong to their respective owners.

SECTION 8: OPTIONAL TOOLS AND THIRD PARTY SERVICES

Our website may provide access to third party tools, apps, integrations, payment processors, tracking tools, shipping tools, review tools, email tools, or other services that we do not own or control.

You acknowledge and agree that we provide access to these tools “as is” and “as available,” without warranties, representations, or conditions of any kind.

Your use of any third party tool or service is at your own risk and may be subject to the third party provider’s own terms, privacy policy, and practices.

We are not responsible for any harm, loss, delay, error, data issue, or damage arising from your use of third party tools or services.

SECTION 9: THIRD PARTY LINKS

Our website may include links to third party websites, resources, apps, platforms, or services.

We are not responsible for reviewing, evaluating, or guaranteeing the accuracy, content, safety, policies, or practices of any third party website or service.

If you choose to leave our website and access a third party website, you do so at your own risk.

Any complaints, claims, concerns, or questions regarding third party products, services, websites, or content should be directed to the third party.

SECTION 10: RELATIONSHIP WITH SHOPIFY

Renessance Products is powered by Shopify, which enables us to provide our online store and related services.

Any sales and purchases made through our store are made directly between you and Renessance Products.

By using our services, you acknowledge and agree that Shopify is not responsible for any aspect of your purchase from Renessance Products, including any injury, damage, loss, refund issue, shipping issue, product issue, or claim related to products or services purchased from our store.

You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Renessance Products.

SECTION 11: PRIVACY

Your personal information is collected, used, stored, and disclosed according to our Privacy Policy.

By using our website or services, you acknowledge that you have read our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process personal information about your access to and use of our website in order to provide and improve the services.

Information you submit through our website may be transmitted to and shared with Shopify, payment processors, shipping partners, fulfilment partners, marketing tools, analytics providers, and other service providers as needed to operate our store, process orders, communicate with customers, prevent fraud, and improve our services.

Some service providers may be located outside your province, state, or country of residence. Your information may therefore be processed or stored in other jurisdictions.

Please review our Privacy Policy for more information.

SECTION 12: MARKETING COMMUNICATIONS

If you sign up for our email list, create an account, place an order, or otherwise provide consent where required, we may send you emails or messages about your order, products, promotions, store updates, seasonal offers, abandoned checkouts, or other Renessance Products communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at contact@renessanceproducts.com.

Transactional messages related to your order, payment, delivery, account, or customer service request may still be sent where necessary.

SECTION 13: FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit, upload, post, email, message, or otherwise provide reviews, comments, photos, videos, testimonials, suggestions, ideas, feedback, or other content to us, you grant Renessance Products a worldwide, royalty free, sublicensable, transferable license to use, reproduce, modify, publish, display, distribute, and create derivative works from that content for business, marketing, promotional, operational, and customer service purposes.

You confirm that you own or have the necessary rights to submit the content and that your content does not violate the rights of any third party.

You agree that your submissions will not be unlawful, abusive, defamatory, obscene, misleading, harmful, infringing, or contain viruses, malware, or other harmful code.

We may monitor, edit, remove, or refuse to publish any content that we determine, in our discretion, violates these Terms or is otherwise inappropriate.

We are not required to keep your feedback confidential, pay compensation for your feedback, or respond to your feedback.

SECTION 14: ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website or services may contain typographical errors, inaccuracies, or omissions related to product descriptions, images, pricing, promotions, offers, shipping charges, transit times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if information on our website is inaccurate at any time, including after you have submitted an order.

We are not required to update, amend, or clarify information except as required by law.

SECTION 15: PROHIBITED USES

You may use our website and services for lawful purposes only.

You may not use our website or services:

To violate any applicable federal, provincial, state, territorial, local, or international law or regulation.

To infringe upon or violate our intellectual property rights or the rights of others.

To harass, abuse, insult, harm, defame, slander, intimidate, discriminate against, or harm any person.

To submit false, misleading, incomplete, or fraudulent information.

To upload, transmit, or distribute viruses, malware, malicious code, or harmful technology.

To collect, track, scrape, or misuse the personal information of others.

To spam, phish, pharm, pretext, crawl, scrape, or otherwise interfere with our website or services.

To impersonate another person, business, or entity.

To reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without permission.

To interfere with or bypass the security features of our website, Shopify, payment processors, or any related service.

To use automated systems, bots, scrapers, AI agents, or other tools to access, copy, monitor, or interact with our website in a way that harms our business, customers, systems, or service providers.

We reserve the right to suspend, restrict, block, or terminate access to our website or services if we believe these Terms have been violated.

SECTION 16: DISCLAIMER OF WARRANTIES

Our website, services, content, and products are provided for general shopping, informational, and customer service purposes.

Except as expressly stated by Renessance Products or required by applicable law, the services and products offered through our website are provided “as is” and “as available,” without warranties, representations, or conditions of any kind, either express or implied.

We do not guarantee that your use of our website or services will be uninterrupted, secure, timely, or error free.

We do not guarantee that our website, emails, product descriptions, images, services, or third party tools will be free from errors, viruses, or harmful components.

Some jurisdictions do not allow certain limitations or exclusions of warranties, so some of these limitations may not apply to you.

SECTION 17: LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Renessance Products and our owners, partners, officers, employees, affiliates, agents, contractors, suppliers, fulfilment partners, service providers, licensors, and Shopify and its affiliates will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of our website, services, or products.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, shipping delays, product delays, service interruptions, website errors, or any similar damages.

This limitation applies whether the claim is based in contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be limited under applicable law.

SECTION 18: INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Renessance Products, Shopify, and our affiliates, partners, owners, officers, employees, contractors, agents, suppliers, fulfilment partners, licensors, and service providers from any losses, damages, liabilities, claims, expenses, and reasonable legal fees arising from:

Your breach of these Terms of Service.

Your violation of any law or regulation.

Your violation of the rights of a third party.

Your misuse of our website, services, products, content, or account features.

Your fraudulent, harmful, or unauthorized activity.

We may control the defence and settlement of any claim, and you agree to cooperate with us as reasonably required.

SECTION 19: TERMINATION

We may terminate or suspend your access to our website, account, or services at any time, without notice, if we believe you have violated these Terms or engaged in activity that may harm Renessance Products, our customers, our service providers, or our business.

You remain responsible for all amounts due up to and including the date of termination.

Any sections of these Terms that by their nature should survive termination will continue to apply, including intellectual property, feedback, privacy, limitation of liability, indemnification, governing law, and dispute related provisions.

SECTION 20: SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law.

The unenforceable portion will be considered severed from these Terms, and the remaining provisions will remain valid and enforceable.

SECTION 21: WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with our posted policies and any rules or notices on our website, form the entire agreement between you and Renessance Products regarding your use of our website and services.

These Terms replace any prior or current agreements, communications, or proposals between you and us regarding the services.

Any ambiguity in these Terms will not be interpreted against the drafting party.

SECTION 22: ASSIGNMENT

You may not transfer, assign, or delegate these Terms or any of your rights or obligations under them without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice, including in connection with a business transfer, restructuring, merger, sale, or change in service providers.

SECTION 23: GOVERNING LAW

These Terms of Service and any separate agreements through which we provide services or products to you will be governed by and interpreted according to the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, unless otherwise required by applicable consumer protection law.

You and Renessance Products agree that disputes will be handled in the courts located in Ontario, Canada, unless applicable law requires otherwise.

SECTION 24: CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service on this page at any time.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.

It is your responsibility to check this page periodically for changes.

If we make material changes, we will notify you where required by applicable law.

Your continued use of our website or services after changes are posted means that you accept the updated Terms.

SECTION 25: CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Renessance Products
Email: contact@renessanceproducts.com
Business mailing address: Email for more info
Business phone number: Email for more info
Business registration number: Email for more info
Tax or VAT number: Email for more info